Cancellation & Refund Policy
Last updated: August 17, 2025
1) Return Window
You may request a return within 3 days from the date your order is delivered. After this period, we can’t accept returns.
Unboxing Video Required: For any item claimed as damaged/defective, please record a continuous, uncut video from opening the parcel until the issue is clearly visible. This evidence is required for return approval.
2) Eligibility
- Items must be unused, unworn, and in original packaging with all tags.
- Used items or items showing wear, perfume, sweat, or physical damage are not eligible.
- For hygiene reasons, certain accessories may be non-returnable if opened (e.g., earrings/ear cuffs). If in doubt, contact us before opening.
3) Refund Method
Approved returns are refunded as an Ashmis store credit (gift card) with no expiry. Cash/monetary refunds are not offered.
- Reverse pick-up fee: ₹80 will be deducted for reverse shipping when we arrange collection.
- Damaged/defective on arrival: full store credit with no deduction once verified via the unboxing video.
4) How to Initiate a Return
- Contact us on WhatsApp at (+91) 9446366001 or email info@ashmis.com within 3 days.
- Share your order ID, reason, photos, and the unboxing video (if damaged/defective).
- We’ll confirm eligibility and schedule a pick-up where available, or guide you on shipping back safely.
5) Replacements
For verified damages/defects, we can either send a replacement (subject to stock) or issue a store credit for the item value.
6) Cancellations
We do not support order cancellations once an order is placed. Please review your cart and address details before checkout.
7) Notes
- Return timelines and availability of reverse pick-up depend on your pincode and courier coverage.
- In case a shipment is returned to us due to non-availability at delivery or incorrect address, re-shipping charges will apply.
8) Contact
Email: info@ashmis.com |
WhatsApp: (+91) 9446366001